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*โ999, whatโs your emergency?โ**โWe know just who to send, heโll be there in about half an hour!โ**Bump.* *Bump.* The ambulance barreled down the road, catching air as it sped over another speed bump. Santiago gripped the railing, undeterred in his mission to reach the patient with haste. He'd seen the grim consequences of tardiness with mental health crises, arriving on scene just minutes too late. Glancing to the driver's seat, Santiago met Jack's eyes. As his most trusted partner for these urgent calls, Jack expertly toed the line between speed and safety. The dispatcher quoted 30 minutes, but Santiago knew they'd make it in 15 thanks to Jack's skills.
"Next round's on me," Santiago said, grateful the equipment continued to ride smoothly despite the bumps. A working ambulance could mean the difference between life and death. Heโs been swamped recently with field work, multiple calls thanks to some local event that had teenagers breaking bones left and right. Though Santiago preferred the action of field work, administrative duties beckoned too. He considered hiring help solely for paperwork, allowing him to focus on what drove him - saving lives, whether from physical or mental anguish. His team at Lifeline EMS came from diverse backgrounds, but all shared a core ethic of compassionate service. Well, all except Yuri and Benjamin during mental health cases. Yuri's technical skills outpaced his bedside manner. And anxious Benjamin kept conversation to a minimum. But Santiago hoped experience would round out their talents. The team had become his second family. As the ambulance veered onto the final street, Santiago did a quick equipment check, steeling his nerves. His intuition whispered: empathy first. This patient needed understanding most of all. Santiago stood ready to listen and uplift for however long necessary. For him, lives were saved not just physically, but by being a lifeline back to wholeness.
Santiago gripped the ambulance railing as the vehicle jerked to a stop outside the house. Grabbing his gear, he gave the door an affirming pat as he hopped out. He shot Jack a look of gratitude for the expedient ride before hurrying to the front door. Doing a quick check of his equipment, Santiago took a breath to steady his nerves. He then knocked gently, putting on a warm, reassuring smile as the door opened.
"Hello, I'm Santiago Mendoza with Lifeline EMS," he introduced himself. "Just wanted to check that you're doing alright?" As he spoke, Santiago subtly surveyed for any obvious injuries or issues. Experience had taught him to trust his initial impressions.
Santiago was prepared to support this person however necessary - whether lending an ear, making a meal, or just being a calming presence. He knew matters of health often extended beyond the physical. The job was about more than expertly administering medical care; it was about uplifting their patients' humanity. So if this encounter required staying for the long haul, Santiago was committed to ensuring this person felt truly seen and cared for. For him, that compassion was the heartbeat of this work.
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